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An email newsletter is one of the best ways to keep in contact with your customers or to attract new customers. Offer an e mail newsletter for free on your Web site and use email newsletter software to get your publication out to your clients. You can offer a chance for your customers or vendors to sign up for your newsletter through a sign up sheet at your place of business or through a note included with your billing statements. Ask for just the basic information needed to get their email newsletter going. You can ask for more information later, when you have built a relationship of trust. A newsletter email should be visually pleasing and professional looking. You can use email newsletter templates (offered on many word processing and desktop publishing programs) to guide you through the process or hire a graphic artist and copwriter to whip up a custom made newsletter. Make sure your html email newsletter is W3C HTML-compliant or risk being filtered, especially by MSN and Hotmail. Send test e mail newsletters to the major email account services to see how they open in their browsers. Offer a text or HTML choice so your recipients' have control. What should you include in your newsletter? Email newsletters have the advantage of being able to add audio, video and other electronic tidbits that can't be included in a traditionally mailed newsletter. Take advantage of your newsletter staff's expertise and make your newsletter stand out from all the rest. You can include links to your Web site and new products and services being offered, special event notifications, coupons and specials, marketing surveys, company milestones and profiles, customer spotlights and more. Don't put everything and the kitchen sink in each email newsletter. Be selective but exciting. You can include articles that are relevant to your industry or articles you know your email recipients will find interesting. If you don't have enough information or time to put out a weekly newsletter (and some newsletter recipients find this is too often) use a monthly newsletter. Make sure your newsletter isn't 'thrown' into the trash or junk bin by deploying authentication technologies. Don't send an email newsletter without permission. This is spam and can tarnish your brand and your sender reputation. Include opt out options in every newsletter and check for dead email addresses and remove them from your database. Protect and respect your recipients' privacy. Include a privacy statement (and a link to your Web sites full privacy policy) in each newsletter. Never share your recipients' private information without their consent. Offer options to manage their subscriptions, contact you, forward the email to others, and get further information within each email newsletter along with the choice to unsubscribe. Don't bury this option and quickly honor requests to no longer receive your messages.
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